News
PROTECTOR CHOOSES NHA FOR DOCUMENT MANAGEMENT SYSTEM
NHA has traditionally been an IT company specialising in the vertical
market of Healthcare. Within this industry, NHA has carved a niche for
itself focusing on the specific area of Healthcare Administration.
However, NHA now added a new focus area to its business model. On the 1st
of January 2003, Protector made the decision to outsource their paper
management to NHA. For the first time, NHA has taken on non-IT staff to
manage this new area. These new staff, Natasha Slater and Vivienne
Boschomane, were transferred from Protector.
Protector decided to outsource all their paper management to NHA based on
the fact that it was not their core competency and they believed NHA would
be able to fulfil this function more effectively and efficiently. To
facilitate this document management, NHA will use technology and
"economies of scale" to provide a world-class service to Protector and
future clients.
Currently, members, doctors and brokers communicate with administration
staff in a variety of ways - paper via snail mail, fax into email box,
email, telephone, IVR and website. Of these, only the last two are really
"self help", and have built in tracking facilities. The other methods need
to be manually tracked and managed to a greater or lesser degree.
In order to ensure that all communications are recorded and tracked
through to completion, NHA have developed an integrated tool set, which
will enable efficient contact management for Protector.
In conjunction with the document tracking toolset, NHA will scan and index
all paper including claims, correspondence and other document types.
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